How to Manage Your Emotion During the Construction Process

The role of project manager in residential renovations is one of the most challenging positions to be in with respect to client service. You are in people’s homes and managing a client’s largest single financial investment of their lives on their largest single asset.

October 29, 2020

Paradise Building Supplies Ltd. Poised for Growth

“Our mission is to provide our customers with the highest level of quality and services at fair and market competitive prices". Read more about how Jass Braich and his wife Raj have built their business and what it means to them to be a part of the Sexton Group

October 28, 2020

How to Educate Your Customer About Product Purchases

We’ve all been there; a client looks at an estimate you’ve provided and starts to break it down line-by-line, trying to understand individual costs instead of looking at the overall big-picture of the project.

September 25, 2020

Generating Repeat Business

Congratulations – you just made a sale! The customer trusted you enough to give you a try. That’s the good news. Unfortunately, having conducted sales training programs for more than 25 years, I’ve observed that gaining new customers also comes with bad news. Merely providing products or services as promised does not generate customer loyalty.

September 24, 2020

Westcoast Moulding & Millwork Ltd. Celebrates 30th Anniversary

In 1990 the B.C. business started with seven people and a wealth of industry experience. Back then, the business was called The Moulding Warehouse, and it started in a facility under 5,000 square feet.   They had a ‘can do’ attitude and a sense that they could offer a superior product and service at a reasonable price. Some of those original employees are still with them today, and they still have the ‘can-do’ along with the “what next?” attitude. Today, they have grown into a team of 52 people in a 50,000 sq ft facility.

September 22, 2020