Generating Repeat Business

Congratulations – you just made a sale! The customer trusted you enough to give you a try. That’s the good news. Unfortunately, having conducted sales training programs for more than 25 years, I’ve observed that gaining new customers also comes with bad news. Merely providing products or services as promised does not generate customer loyalty.

September 24, 2020

Westcoast Moulding & Millwork Ltd. Celebrates 30th Anniversary

In 1990 the B.C. business started with seven people and a wealth of industry experience. Back then, the business was called The Moulding Warehouse, and it started in a facility under 5,000 square feet.   They had a ‘can do’ attitude and a sense that they could offer a superior product and service at a reasonable price. Some of those original employees are still with them today, and they still have the ‘can-do’ along with the “what next?” attitude. Today, they have grown into a team of 52 people in a 50,000 sq ft facility.

September 22, 2020

Glenora Lumber - A Family Business Since 1960

In February, we celebrate Family Day and many of our members also run successful family-owned businesses, like Kerry Connelly and Jamie Emin at Glenora Lumber in Edmonton. Established in 1960, this third-generation family business has seen many changes over the years but continues to thrive in its market.  Kerry shares her thoughts in this interview on what makes a family-owned business unique.

September 03, 2020

Swift Current Building Supplies Is Honouring the Past and Looking Forward to a Bright Future

Swift Current Building Supplies continue to serve their community under 3rd generation leadership. Marissa Wolfe, says, “Our grandfather, John Mueller, started the business in 1970. There were only three employees, and they worked out of a small 24x36 building on blocks with a few small outbuildings.

August 20, 2020

Your 30/60/90 Day Action Plan

By Rob Koci You have a pile of things you need to get to within your business, but what will return you the best bang for your buck? It’s common in all businesses to prioritize initiatives, so

August 04, 2020